The following have been developed to ensure all guests continue to enjoy their stay at Sylvan Park.

Payment

To secure your booking a 50% deposit is required for stays of two nights or more, or 100% payment for one night stays is required within 21 days of your arrival date. The balance of rent plus your refundable bond of $500 is due and payable within 5 working days prior to occupancy. Please contact the letting agent for additional payment details.

Cancellation Policy

Cancellations notified more than 14 days prior to arrival day will be entitled to a full refund, less $110 administration fee.Cancellations notified 14 days or less will forfeit all monies paid unless we are able to rebook the duration of stay to another guest.

Security Deposit

Due to the exclusive nature of Sylvan Park a $500 security deposit is applicable on all lettings and is refunded in full within 7 working days after vacating the property. Please note that no money will be deducted from your security deposit unless it is necessary to make a claim against this security deposit. This may include but is not limited to the following – excess cleaning fees, damage or breakages at the property; excess garbage removal; late check out; key replacements. You will be advised of any charges.

Keys

Check-in times are between 2pm-5pm (DST) Monday to Saturday. The Check-out time 10:00am (DST). If you plan to arrive after hours, please make alternative arrangements for the collection of the keys by phoning 24 hours prior. A surcharge of $50 will be levied for after hours key collection.

Introductory Tour

In order to ensure you are fully comfortable with the facilities at Sylvan Park, our agent will provide a personal tour of the property outlining the various features. Additional details are covered in the house compendium.

Fully Self Catering

Sylvan Park is fully self catering. Tenterfield is well serviced by several grocery stores and specialty shops.

24 Hour Contact

When staying at Sylvan Park we appreciate Tenterfield may be new to you and on occasions there may be emergency issues with the property. When checking in, you will be supplied with the contact details of our local agent in case of such emergencies.

Non Smoking

For the comfort and safety of all our guests, Sylvan Park is strictly a Non Smoking property.

Pets

Unfortunately Sylvan Park is not suitable for pets.

Guests

Sylvan Park caters for a maximum of four guests only. It is not suitable for parties or large gatherings. The letting agent has the right to ensure that any additional guests not previously approved by the agent, leave the property immediately.

Noise

As Sylvan Park is located in a residential area, please respect your neighbour’s privacy and ensure noise levels are kept low at all times.

Boats, Caravans and Motor Homes

If you are travelling with your boat, caravan or motor home, additional off street parking is available at the property. Access however will be dependent upon the size and manoeuvrability of your vehicles.

Sylvan Park copyright 2009